Q For our last topic discussion, we will focus on how your company can become irrelevant in its market without the leadership being aware of it – until it’s too late. This is a good – and very embarrassing in public business circles – example of poor interpretation of forward looking metrics which results in diminishing customer value over time. There are three companies mentioned in this article and I am sure you are all aware of the Dow Jones Industrial Average Index. For this discussion let’s focus on Bank of America. Could this happen to your company?
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